1. Order refunds
- Canceled orders: if an order is canceled before delivery starts, the full charge is returned to your ZoraSMM balance automatically.
- Partial orders: if only part of an order can be delivered, the undelivered part (based on the remaining quantity) is refunded to your balance automatically.
- Completed orders: delivered quantities are not refundable. Eligible services include a refill period instead (see below).
- Orders placed with an incorrect, private or deleted link are not refundable for quantities already delivered.
2. Refills
Services marked "Refill" include a refill guarantee for the period stated in the service description. If the delivered count drops during that period, request a refill from your order history or via the API. Refills are free of charge.
3. Deposits
- Funds added to your balance are intended for purchasing Services and are generally non-withdrawable.
- If you underpay a crypto invoice, our team reviews the payment and credits the amount actually received.
- If you believe a deposit was not credited, open a ticket with the transaction hash (TXID). We verify every payment on the blockchain.
- Chargebacks and payment disputes opened without contacting us first may lead to account suspension.
4. Contact
For any refund question, open a support ticket or email [email protected].